Shipping and Delivery Policy

Shipping and Delivery Policy

iGoRide Mobility Pvt Ltd ensures timely and reliable delivery of any physical products or materials ordered through our platform. This policy outlines our procedures and commitments regarding order shipping and delivery.

6.1 Delivery Coverage

• We currently deliver to most major cities and towns across India. Availability may vary based on your delivery address and product type.
• Delivery to remote or restricted areas may take additional time or may not be possible in some cases.

6.2 Shipping Time

• All confirmed orders are typically processed within 1–3 business days.
• Standard delivery time is 5–7 working days from the date of dispatch, depending on your location.
• You will receive a tracking link via email or SMS once your order is shipped.

6.3 Shipping Charges

• Shipping charges (if applicable) will be clearly mentioned at checkout before you confirm the order.
• Free delivery may be available on select products or on orders exceeding a specified amount.

6.4 Order Delays

• Delivery timelines may be extended in case of natural calamities, courier delays, lockdowns, or unforeseen disruptions.
• iGoRide is not responsible for delays caused by third-party logistics partners but will assist in tracking and resolution.

6.5 Damaged or Missing Items

• If you receive a damaged product or find any item missing from your package, please contact our support team within 48 hours of delivery.
• We may request photos and packaging proof to investigate the issue and process replacements if eligible.

6.6 Contact for Shipping Support

For any queries related to shipping or order status, reach out to us at support@igoridecarpool.in or call our customer support helpline available on our website.